Aaron A. Tapia

Senior System Analyst @Deloitte

CA

DELOITTE CANADA. • Ottawa • 2017 – PresentWorldwide Professional Services Leader • Recognized 500 Fortune Company • Awarded a Great place to work in Canada IT Support Analyst.Provide On-Site Support to all our Canadian and Chilean members including but not limited to our Board of directors, Managing Partners, Associate Partners, and Directors.• Provide solutions through troubleshooting issues related to O365 locally and remotely.• Manage all A/V technology, including Smartboards in the Nation Capital Region.• Manage all newly hired practitioner’s laptop systems and documentation preparation.• Manage all departures in the NCR.• MAC SME Team lead.• Administer network access to data for all NCR members.• Administer Antivirus and Malware software for all workstations and laptops.• Perform routine maintenance for networking components or equipment.• Administer and configure mobile devices such as iPhones and Android.• Support Windows 10, Office Professional, and 365.• Lead A/V technology refreshment in the NCR.• Led the Network refreshment (Routers, Switchers, and APs) upgrades in the Nation Capital Region.• Perform laptop imaging through SCCM.• Perform L1 repair to all HP and Lenovo systems.• Contacted, planned, and worked with providers and subcontractors to provide local support.• Collaborate with the Chilean team translating to Spanish technical and informative documentation.

Instituto Politécnico Nacional

BA