Aarish Kumar

Assistant Consultant @Tata Consultancy Services

Gurugram, IN

Key accomplishments include:* Spearheaded the development of a digital document locker platform for a Middle Eastern smart city, successfully managing a cross-functional team of over 20 members to reach a user base of 9 million within the first year.* Crafted more than 15 detailed business requirement documents (BRDs) by conducting thorough client needs analysis, establishing clear guidelines that informed the app development process and enhanced overall project clarity.* Managed an active Jira board with over 100 user stories across 15 features to ensure efficient sprint planning and execution while maintaining high-quality standards throughout the project lifecycle.* Conducted five CRM maturity assessment workshops for Southeast Asian business units with over 100 participants; curated case studies that highlighted strategic areas for improvement across more than ten business units.* Developed a tailored four-phased CRM solution strategy that effectively accelerated the implementation of over 70 capabilities within four times the standard timeline while optimizing operational costs and maximizing ROI.* Analyzed the retail landscape across five countries to identify more than ten growth initiatives utilizing key business levers such as pricing strategies and customer experience enhancements.Skills: Digital Transformation, Agile Methodologies, User Experience Design, Project Management, CRM Strategy Development

Indian Institute of Management, Calcutta

Master of Business Administration - MBA

Dr. B R Ambedkar National Institute of Technology, Jalandhar ( PUNJAB)

Bachelor of Technology

NIT Jalandhar

Bachelor of Technology - BTech