Aaquif Panjwani

About Aaquif Panjwani

Passionate aviation professional currently serving as a Customer Service Officer at IndiGo, based at Mumbai Airport. With hands-on experience in passenger handling, airport operations, and hospitality, I am committed to delivering seamless travel experiences while maintaining the highest standards of safety, professionalism, and customer satisfaction.My journey in the aviation and hospitality industry has strengthened my ability to perform effectively in fast-paced, high-pressure environments. I have developed strong expertise in check-in procedures, boarding coordination, passenger assistance, and handling service disruptions with calm and efficiency.Prior to IndiGo, I gained valuable experience with Adani Airport Holdings, AI Airport Services Limited, and Hilton Hotels & Resorts, which helped me build a strong foundation in guest relations, operational coordination, and service excellence.I am highly adaptable, detail-oriented, and passionate about continuous learning. My long-term goal is to grow further within the aviation industry and contribute meaningfully to world-class passenger experiences.Core Skills:• Passenger Handling & Customer Service • Airport Operations & Ground Coordination • Problem Solving in High-Pressure Situations • Communication & Interpersonal Skills • Service Recovery & Guest Satisfaction I am always open to connecting with aviation and hospitality professionals.

Experience

1. Customer Service Officer

   IndiGo (InterGlobe Aviation Ltd)

   Mar 2026 — Present · Mumbai, IN

   Currently serving as a Customer Service Officer at IndiGo, where I am responsible for delivering seamless and efficient passenger service while upholding the highest standards of safety, professionalism, and customer satisfaction in a fast-paced airport environment.In this role, I manage end-to-end passenger handling processes including check-in, boarding coordination, and passenger assistance, ensuring smooth ground operations and a positive travel experience. I regularly interact with diverse customers, resolve queries and concerns promptly, and collaborate closely with cross-functional airport teams to maintain on-time performance and operational excellence.Key Responsibilities & Achievements:•Provided exceptional front-line customer service to domestic and international passengers•Handled check-in procedures, document verification, and boarding gate operations•Assisted passengers with special service requests (SSR), delays, and disruptions•Ensured strict compliance with aviation safety and security protocols•Maintained calm and professional communication during high-pressure situations•Contributed to on-time departures through efficient coordination with operations teamsI am passionate about aviation and committed to creating memorable travel experiences while continuously enhancing my skills in customer engagement, problem-solving, and airline ground operations.

Education

• Indian Olympiad School Nagpur

  SSC, Education

• SS maniar college Nagpur

  HSC, Commerce

• Frankfinn Institute Of Airhostess Training Nagpur

  Aviation, Aviation/Airway Management and Operations

• DR A P J Abdul kalam University Indore

  Bachelor of Business Administration - BBA, commerce