Aanchaldeep Kaur
Automation Specialist CX - PhonePe
- Role
- Automation Specialist -cx at PhonePe
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aanchaldeep Kaur
I’m a Customer Experience Automation and Digital Transformation specialist focused on…
Experience
Automation Specialist -cx
Jun 2024 — Present · Bangalore Urban, IN
Leading the design, development, and optimization of chatbot flows to enhance customer experience across high-volume digital touchpoints.•Collaborating with product managers, data scientists, and designers to automate and scale CX operations using AI-driven solutions.•Analyzing performance metrics to identify friction points and implement automation strategies that reduce resolution time and increase self-serve rates.•Managing cross-functional programs that impact millions of users—balancing speed, scalability, and accuracy.•Spearheaded the rollout of end-to-end automation for multiple customer journeys, resulting in improved CSAT and operational efficiency.
Education
Dr BR Ambedkar National Institute of Technology, Jalandhar
Bachelor of Technology - BTech
2017 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.