Aanal Thakkar
IT Support Specialist @APOLLO Insurance
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WORK HISTORY
IT Support Specialist @APOLLO Insurance
ON, CA
Resolve software, hardware, and network issues (Windows, SaaS applications) for insurance operationsusing HubSpot (ticketing) and Metabase.• Perform patch management, application updates, and user access control (Active Directory) to ensure data security compliance (SOC 2, GDPR) and mitigate vulnerabilities.• Deliver end-user training on insurance systems (policy management, claims) and create IT documentation(troubleshooting guides, workflows), improving self-service resolution by 30%.• Streamline workflows by automating repetitive tasks (data entry, report generation) using Metabase analytics, reducing manual effort by 20% and enhancing system efficiency.• Generate compliance reports in HubSpot to monitor system performance (uptime, response time) and ensure adherence to insurance regulations (audit requirements, risk management).
EDUCATION
Conestoga College
Postgraduate Degree
VISHWAKARMA GOVERNMENT ENGINEERING COLLEGE, CHANDKHEDA,GANDHINAGAR 017
Bachelor's degree
ABOUT AANAL THAKKAR
Dedicated IT professional with over 2.5 years of experience resolving complex hardware and software issues. Expertise in software installation, network configuration, and troubleshooting. Proficient in utilizing remote support tools and using platforms like Zendesk, Salesforce, and TeamSupport. Ability to work independently and as part of a team.
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