Amit Rana

About Amit Rana

I started my career writing code for enterprise systems at Hewlett Packard. Today I lead product across global consumer platforms — spanning payments, engagement and communications — shaping how millions of customers transact, get notified and stay engaged across 25+ markets. The thread connecting both is simple — a deep curiosity for how technology works, and an equal obsession with the customer problems worth solving.Over 11 years across Standard Chartered, Kotak Mahindra Bank and ICICI Bank, I\'ve built and scaled products spanning cards, digital wallets, merchant acquiring, UPI collections, SME neo-banking, embedded finance and omni-channel communications platforms — handling billions in payment value and 10M+ messages daily across Push, SMS and Email. The domains vary. The challenge is consistent — take something genuinely complex, understand it from the ground up, and ship something that works reliably at scale.My approach starts with the customer problem — understanding not just what users want, but why the current experience falls short. That clarity on the why and what becomes the foundation I bring into engineering, risk, compliance and design conversations, keeping teams aligned on what actually matters when navigating hard trade-offs across regulated, multi-market environments.Some of the outcomes along the way:$120M+ in incremental deposits through API banking, 13× UPI transaction growth, 6× merchant acquisition growth, 67% reduction in enterprise integration time, and 15× growth in Open Banking connected accounts — delivered across some of the most regulated and complex payment environments in the world.I\'m drawn to problems that sit at the intersection of scale, complexity and real customer impact — the kind where getting it right actually matters.

Experience

1. Director, Product Owner - Global Client Communications & Engagement

   Standard Chartered

   Sep 2025 — Present

   Driving product for the org-wide omni-channel communications and engagement platform — the core infrastructure powering transactional and lifecycle notifications across Push, SMS and Email for 25+ global markets, serving payments, retail banking, wealth management and broader use cases• Shaping platform strategy and capability roadmap — defining and sequencing core infrastructure primitives across consent, messaging intelligence, delivery orchestration and channel governance to enable scalable, compliant customer engagement across markets• Leading 0→1 capability expansion into new markets — taking channels from no existing infrastructure to full production through end-to-end product definition, cross-team coordination and phased market rollout• Driving consumer-facing engagement improvements across the platform — simplifying customer experiences and introducing new capabilities to improve engagement with transactional and lifecycle communications• Partnering across payments, retail banking, wealth management and other business lines to drive platform adoption — reducing fragmentation, eliminating duplicate implementations and accelerating multi-market launches

Education

• Kendriya Vidyalaya

  High School Diploma

  2004 — 2009

• Vellore Institute of Technology

  Bachelor of Technology - BTech, Computer Science

• Indian Institute of Management Mumbai

  PGDIM, MBA

  2017 — 2019