Aamir Khan
Building Bigbasket | Ex-Blinkit | Zomato |
- Role
- Cluster Manager - Lmd at bigbasket
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Aamir Khan
Lead and manage multiple rider clusters, including recruitment, training, scheduling, and…
Experience
Cluster Manager - Lmd
Jun 2025 — Present · Delhi, IN
I oversee the end-to-end operations of multiple delivery hubs within my assigned region. My core focus is on ensuring seamless, timely, and cost-efficient delivery of orders while maintaining the highest standards of customer satisfaction.Key Responsibilities:Leading and managing a team of Hub Managers, Delivery Executives, and Support Staff across multiple locations.Driving daily operational KPIs: On-Time Delivery, Delivery Success Rate, Customer Experience, and Cost per Order.Ensuring SLA compliance through effective route planning, rider utilization, and real-time issue resolution.Collaborating with central teams (HR, Tech, Supply Chain, and Customer Service) for smooth operations and process improvements.Implementing data-driven strategies to improve efficiency, reduce delivery costs, and enhance rider productivity.Recruiting, training, and performance-managing delivery teams while ensuring high morale and low attrition.Managing last-mile P&L for the cluster, optimizing resource allocation and delivery fleet performance.Achievements: Reduced delivery failures by 30% within 6 months. Improved on-time delivery rate from 60% to 90% across all hubs. Successfully launched operations in delhi NCR
Education
Maharshi Dayanand University
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
Lingaya's Vidyapeeth
Bachelor of Business Administration - BBA, Logistics, Materials, and Supply Chain Management
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