Aamir Khan

Assistant Manager @AU SMALL FINANCE BANK

Jaipur, IN

Prepare and maintain daily Agent Productivity Reports, tracking key performance metrics such as:• • Automate and streamline reporting processes using Excel formulas and dashboards• • Support management with ad hoc reports and performance insights for decision-makingo System login hours and break durationso Net login time and punch-in/punch-out recordso Total working days, call volumes, and Average Handling Time (AHT)o Shrinkage analysis and tagging percentageo Shift adherence and punctuality monitoringo Mention Daily Attendance Tracker with rostero Design and calculate monthly incentives based on agent productivity and performance targetso Monitor individual agent KPIs such as login hours, call volumes, AHT, and adherence to determine eligibility• Prepare and maintain daily Agent Sales Reports, tracking key performance metrics such as:o Lead Management Process Automationo Distribution Channel Managemento Business Analysis Dashboard LOB( Line of Business) Wiseo Business Analysis Performance Tracker YTD,MTD,FTD,LMTDo Analysis Data for Calling Tele Sales Executive.o Analysis Daily Dashboard LOB & Regional Wise and Branch Wiseo MIS of Target Vs. achievement of Agent Wise,TL’s Wise,Sales team.o Prepare MIS of Leads Generate by Tele Sales Executive, Sending All Leads to Sales Executive in Field, Update Remarks received from Sales Team and publish Daily Status at EODo Business Analysis at Month Closing of Telecalling and Share with seniors.o Business performance incentive according to agent wiseo Change Mapping for Branch Leads Allocation with auto updationo Ensure Maximum Lead Conversation Generate by Tele Sales Executive within month

LBS P.G. College, Jaipur

Master of Business Administration - MBA

Rajasthan University Jaipur

Bachelor of Arts - BA