Abdul Aleem M.
AI Architect | Agentforce & Data Cloud Specialist | AI-Driven CRM Solutions | Salesforce GPT Expert | PMP
- Role
- Salesforce Architect at State Of Texas
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Abdul Aleem M.
A seasoned Salesforce Technical Architect with a deep focus on designing and implementing…
Experience
Salesforce Architect
May 2024 — Present · Dallas, TX, US
Architect an AI‑augmented Service Cloud with Einstein Copilot; build Copilot Actions for knowledge retrieval and case summarization, reducing AHT by 32% and improving FCR by 11%.• Implement Data Cloud to unify 120M+ profiles with identity resolution (probabilistic + deterministic); build segments and calculated insights for entitlements and sales plays; enable zero‑copy analytics to Snowflake.• Deliver Experience Cloud portal revamp using LWC (declarative + custom), GraphQL API (pilot/GA where applicable) and Platform Events for real‑time case updates; improved CSAT from 3.9 to 4.6.• Decompose monolithic triggers using Apex Enterprise Patterns, Platform Events and CDC; increase throughput 5x under peak loads (~25k records/min) and eliminate row‑lock hot spots.• Launch DevOps Center pipeline with GitHub Actions & static analysis gates; cut change failures by 40%, deployment time by 60%.• Strengthen security with Shield, SSO (SAML/OIDC), field‑level encryption, and event monitoring dashboards; passed external audit with zero critical findings.• Design scalable, modular data models (managed‑package ready) and govern LDV with indexes/archiving.• Drive KPI instrumentation (AHT, FCR, CSAT) and A/B experiments to quantify impact.
Education
San Francisco Bay University
Master of Science - MS
Osmania University
Bachelor's degree, Electrical, Electronics and Communications Engineering
2007 — 2011
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