Aalpan Chatterjee
Ops & Agile Leader | Scrum Master | Lean Six Sigma Black Belt | Driving AI-Powered Transformation
- Role
- Operations Manager at Genpact
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Aalpan Chatterjee
Operations & Agile Leader with 18+ years of experience driving Order-to-Cash…
Experience
Operations Manager
Jul 2022 — Present · Noida, IN
Leading Order-to-Cash (O2C) operations and Agile delivery initiatives for US-based clients, driving automation, transformation, and process excellence through Lean Six Sigma and Generative AI integration.Key Responsibilities:Manage end-to-end AR operations (Credit, Collections, Deductions) ensuring SLA compliance and high-quality client delivery.Facilitate Scrum ceremonies – sprint planning, daily stand-ups, retrospectives – fostering a culture of continuous improvement.Partner with cross-functional global teams to implement process automation and digitization initiatives.Leverage Power BI and AI-driven dashboards for real-time performance analytics and transparency.Ensure smooth business transitions, knowledge transfers, and stakeholder engagement for global clients.Key Achievements: Automated O2C processes saving 2.6 FTEs annually and achieving 99% order accuracy. Reduced manual email workload by 35% and increased customer penetration by 28%.🧠 Implemented Generative AI tools (GPT, Copilot, Claude, Gemini) to streamline reporting and insight generation.🤝 Successfully transitioned a major Pharma client, standardizing SOPs and achieving SLA compliance within 60 days. Recognized for driving Agile maturity, stakeholder satisfaction, and continuous process innovation.
Education
C.B.S.E. Board
Higher Secondary
Institute of Hotel Management
B. Sc
2003 — 2007
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