Aalok Babbar
Sales and Service Operations @Reliance Jio
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WORK HISTORY
Sales and Service Operations @Reliance Jio
Sahibzada Ajit Singh Nagar, IN
EDUCATION
Maharshi Dayanand University
Bachelor of Laws - LLB
Kurukshetra University
Post Graduate Diploma in Computers Applications
ABOUT AALOK BABBAR
A complete professional with experience in Service Operations, Contact Center Operations, Customer Experience Management, Contact Center Outsourcing & Transition, Six Sigma- Operational Excellence, Vendor partner management, Team Management, Project Management, B2B Relationship Management.• Managed overall Customer Service function. Achieved operational excellence and enhanced customer’s experience. Managed Corporate Clients through B2B Relationship Management. Retained customers & revenue. • Managed Contact Center Operations Profitably, Vendor Performance & Contract Renewals. CC Outsourcing : Floating RFP, Vendor Evaluation, R&P Negotiations, Transition & setting up a call center • Awarded “High Business Impact” & “Achievers Club” for call center CSAT improvement & cost optimization through automation, quality processes, empowerment enhancement and Knowledge Management tools updation.• Driven big teams coached & developed them to attain operational excellence.• Exposure of Telecom, IT and BPO Industry.
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