Aaliyah Sahadat
Manager of Customer Experience @TD
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WORK HISTORY
Manager of Customer Experience @TD
EDUCATION
Wilfrid Laurier University
Master of Business Administration - MBA
Conestoga College
Bachelor of Business Administration, Human Resources Management and Services
ABOUT AALIYAH SAHADAT
I’m a Manager, Customer Experience at TD and an MBA candidate at Wilfrid Laurier, focused on improving performance through strong execution, thoughtful change, and customer-led decision making.My experience sits at the intersection of operations, capability building, and stakeholder management. I’ve supported teams through change, coached colleagues into higher-impact roles (including developing tellers into advisors), and helped translate frontline insights into practical improvements that strengthen both customer and colleague experience.I’m most interested in co-op opportunities in Branch Banking Delivery Excellence (BBDE), business optimization, and strategic insights—roles where I can combine analytical thinking with hands-on delivery to drive measurable outcomes.I’m a firm believer that authenticity and continuous growth are key to success. By staying true to myself and embracing learning opportunities, I’ve built the confidence to make impactful decisions and lead by example. I’m excited to continue applying my expertise in BBDE, Business Banking, Insurance, and Direct Investing.
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