Alan Long
Sales Engineering/Network Architecture
- Role
- Sr IT Engineer at Etherwan Systems Americas
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Alan Long
Motivated and results-driven Sales Engineer with extensive background in UC Telecom…
Experience
Sr IT Engineer
Jul 2025 — Present · Houston, TX, US
Spearheaded the migration of enterprise telephony systems from Mitel to RingCentral across 80+ locations, ensuring minimal downtime and optimal call quality.Designed and implemented detailed migration strategies including call flows, dial plans, cutover schedules, and rollback procedures.Provided Tier 2/3 user support during and post-migration to resolve complex telephony issues.Coordinated with telecom vendors for local trunking solutions and on-site smart hands deployments.Managed user provisioning, location-based configurations, and system integrations to align with organizational standards and compliance requirements.Applied telecom engineering best practices to optimize VoIP performance, reliability, and scalability.
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