Aakriti M.
Program Manager
- Role
- Program Manager at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Aakriti M.
Overall 11+ years of experience in Client Management & Acquisition, Talent Acquisition…
Experience
Program Manager
Feb 2024 — Present · Hyderabad, IN
Manage Contingent (MSP) program for APAC & EMEA region. Lead and manage the steady-state operations of the contingent workforce timekeeping, milestone billing, and supplier payment processes.Serve as the primary point of contact for procurement, finance, business operations, IT, and suppliers.Develop and execute strategic process improvements to enhance program efficiency and effectiveness.Drive supplier and manager outreach, ensuring seamless communication and compliance with program policies.Oversee daily escalations, program reporting, and operational issue resolution.Build and maintain strong relationships with procurement, finance, and other key business stakeholders to ensure program success.Monitor supplier performance, ensuring adherence to SLAs, KPIs, and compliance standards.Serve as the gatekeeper for customer service, managing escalations and problem-solving to enhance the stakeholder experience.Lead, train, and mentor a team of 4+ MSP professionals, ensuring high performance and professional growth.Collaborate with the Director of Operations on performance management, staffing needs, and team development.Foster a service-oriented team culture, ensuring a high-quality experience for all stakeholders.Ensure program adherence to contractual, legal, and regulatory requirements.Conduct audits and implement compliance controls to mitigate risks.Utilize advanced Excel and reporting tools to drive data-based decision-making and strategic improvements.Analyze program data to identify trends, forecast staffing needs, and drive operational efficiencies.
Education
Padmashri Dr Vithalrao Vikhe Patil College of Engineering
Bachelor of Engineering (B.E.), Instrumentation
2008 — 2012
Skills
- Recruiting
- Human Resources
- Performance Appraisal
- Client Relations
- Hris
- Talent Acquisition
- Sourcing
- HR Policies
- Interviews
- Executive Search
- Performance Management
- Personnel Management
- Onboarding
- Vendor Management
- Technical Recruiting
- Screening
- Manage Client Expectations
- IT Recruitment
- Procurement
- Human Resources Information Systems (Hris)
- Interviewing
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