Aakriti G
Customer Success Manager | Enterprise B2B SaaS | Client Retention, Adoption & Value Realization
- Role
- Customer Success Manager at Happay
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aakriti G
Customer Success Manager with 6+ years of experience in SaaS, specializing in customer…
Experience
Customer Success Manager
Nov 2022 — Present · Gurugram, IN
Managed the end-to-end enterprise customer lifecycle, from onboarding through adoption and renewals, ensuring clients achieved measurable ROI with Happay’s SaaS platform.Partnered with CFOs, CIOs, and finance leaders to align product capabilities with organizational goals, driving digital transformation in expense management.Improved adoption across 4 enterprise accounts (₹1.5M–₹5M each) by leading onboarding sessions, stakeholder workshops, and usage optimization initiatives.Contributed to strong retention and expansion, identifying opportunities to extend platform use into HR and operations teams while maintaining long-term executive relationships.Represented Happay at national CFO, CIO, and HR summits, strengthening the company’s presence among India’s leading enterprises and influencing key decision-makers.
Education
Chandigarh Engg College, Landran
Bachelor's degree
2013 — 2017
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