Aakeef Manyar
Associate Technical Support Engineer @ Quick Heal | Cyber Security | Ethical Hacker
- Role
- Support Engineer at Quick Heal
- Location
- Nashik, IN
- LinkedIn followers
- 500 followers
About Aakeef Manyar
Results-driven Technical Support Engineer with 2+ years of experience in IT support…
Experience
Support Engineer
Jan 2023 — Present · Nashik, IN
Delivered exceptional customer service by promptly addressing technical queries and resolving software and hardware issues, ensuring a high first-contact resolution rate. Utilized ITSM platforms including Vision Desk and JIRA to document and manage incident lifecycles and collaborate across support teams. Documented incidents and resolutions in the internal knowledge base to assist with future troubleshooting and training. Assisted with user account setup, password resets, and permissions using Active Directory in line with IT policies. Provided basic user training and step-by-step guidance on software usage and IT tools to increase end-user confidence. Performed QA testing using manual techniques to identify software inconsistencies and improve product functionality. Coordinated with cross-functional teams to resolve escalated issues, reducing resolution times by 20%. Identified vulnerabilities via internal network scans and participated in cybersecurity audits as part of personal projects. Ensured compliance with SOPs and QMS guidelines, safeguarding data integrity and confidentiality. Monitored internal system logs and alerts to proactively detect and address potential issues. Proposed process improvements to reduce ticket recurrence and enhance customer experience.
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