Aakash Garg
Associate Software Engineer @GlobalLogic India - A Hitachi Group Company
- Role
- Technical Support Specialist at GlobalLogic
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Aakash Garg
A passionate Full Stack Developer, an Ethical Hacker, and a graphic designer with experience designing and developing applications. Working as a Trainee Software Engineer at GlobalLogic India - A Hitachi Group Company, Manager at Saraj Foundation (NGO) and Web Developer at Camouflage Events and having experience in operating various Events.
Experience
Technical Support Specialist
Jul 2023 — Present · Gurugram, IN
Troubleshooting complex issues: Diagnosed and resolved critical React-related bugs reported by customers, leading to a 20% reduction in support tickets. Subject Matter Expertise: Established as a trusted React expert within the support team, providing guidance on intricate component behavior, state management, and optimization techniques to other team members. Handled high-priority P1 cases: Ensured the swift resolution of high-priority P1 React-related issues, minimizing downtime and maintaining a high level of customer satisfaction.
Education
AMITY University Gurgaon
Bachelor of Technology - BTech, Computer Science
2018 — 2022
DAV Schools Network
12th, Science
2017 — 2018
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