Aakash Pathak
Serialization Consultant | Global Supply Chain | Pharmaceutical Industry
- Role
- Serialization Consultant at Amdocs
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Aakash Pathak
Aakash Pathak is a consultant in the Serialization and Track & Trace in the company named…
Experience
Serialization Consultant
Jan 2022 — Present · Gurugram, IN
Support packaging production lines – Systech Software2. Manage and support site level serialization solution (Systech Guardian).3. Manage and support enterprise level serialization solution (SAP ATTP).4. Majorly handling all Priority 0, Priority 1 and Priority 2 tickets using Jira.5. Coordinate with all required stakeholders and drive relevant incidents/tickets to closure.6. Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements7. Take ownership of operational issues, be proactive when dealing with user issues, and track the status of activities. Actively participate and bring added value to root cause analysis. Participate in Incident review following major Incidents8. Ensure that metrics, such as KPIs and SLAs that are set for the unit, are met.9. Respond to enquiries from customers and help resolve their problems.10. Drive discussion on conference bridges during planned maintenance window, non-BAU situations. Proactively identify automation areas, alert monitoring improvements.12. Ensure compliance with various internal audit processes such as client-requested audits, and so on. Identify potential problems and/or increasing trend of repetitive Incidents13. Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents
Education
Government Sarvodaya Bal Vidyalaya No.2
High School
2001 — 2010
The institution of Engineers (India) / AMIE
Bachelor of Technology - BTech
2014 — 2017
Guru Nanak Dev Co-ed Polytechnic, Delhi
High School Diploma
2010 — 2013
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