Aakash Mishra
Client Services & Operations Leader | 7+ Years in Staffing & Recruitment | Driving Team Performance, Account Growth & Service Excellence | Expertise in Account Management
- Role
- Client Services Manager at LanceSoft, Inc.
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Aakash Mishra
I am an Operations & Account Management professional with 6+ years of experience driving service delivery, client success, and team performance in the staffing & workforce solutions industry. Currently serving as Client Services Manager at LanceSoft, I oversee Account Management, Service Delivery, HR operations, and Client Relations—ensuring seamless onboarding, high retention, and scalable business processes. Key Impact Areas: • Account Growth & Client Retention: Strengthened long-term partnerships across telecom, banking, healthcare, and engineering clients through proactive relationship management and value-driven solutions. • Team Leadership: Led and coached high-performing teams, improving onboarding efficiency and reducing escalations through structured processes. • Operational Excellence: Designed and implemented new business workflows that enhanced compliance, reduced turnaround time, and enabled faster scaling. • Service Delivery & Escalation Management: Successfully resolved critical issues, safeguarding client trust and ensuring SLA adherence.I thrive at the intersection of client success, people leadership, and operational scalability—consistently driving service excellence, strong client partnerships, and business impact. Always open to meaningful professional connections and conversations around operations, account management, and team leadership.
Experience
Client Services Manager
Aug 2023 — Present · US
Efficiently managed client services as a Client Services Manager, overseeing an employee relations team, ensuring seamless service delivery to enhance client experience and foster mutual growth.• Proactively resolved and managed escalations, both internal and client-facing, demonstrating strong problem-solving skills and maintaining high client satisfaction levels.• Prioritized continuous learning within the team, organizing training sessions and workshops to enhance skills and knowledge, resulting in improved performance and client service delivery.• Led recruitment efforts, identifying top talent to join the team and contributing to a positive work environment conducive to growth and success.• Developed and assigned clear goals to the team, monitoring progress regularly to ensure alignment with organizational objectives and client expectations.• Implemented strategies for client retention, cross-selling, and expansion, fostering long-term partnerships and driving revenue growth through upselling additional services and expanding service offerings to existing clients.
Education
Institute for Excellence in Higher Education(IEHE)
Graduate, Electronics and Mathematics
2014 — 2017
St. Mary's Convent Higher secondary School
High School, Science
2000 — 2008
KRB Higher Secondary School
Higher Secondary, Science and Mathematics
2008 — 2014
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