Aakash Kapoor
Enterprise Customer Success Manager @Navan
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WORK HISTORY
Enterprise Customer Success Manager @Navan
As an Enterprise Customer Success Manager at Navan, I own revenue outcomes across a portfolio of large enterprise accounts, driving retention, expansion, and long-term customer value. I partner with executive stakeholders to align travel and expense strategies with business goals, identify growth opportunities, and deliver measurable ROI. Through data-led account planning, proactive risk management, and strategic engagement, I help customers scale adoption, reduce churn, and maximise the commercial impact of Navan’s platform while delivering exceptional end-user experiences.
EDUCATION
Indian Institute of Management, Kozhikode
Executive MBA
Manipal Institute of Technology
Bachelor of Technology - BTech
ABOUT AAKASH KAPOOR
Strategic Customer success and account management professional with a decade of…
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