Aakash Doddi

About Aakash Doddi

I\'m passionate about driving technological evolution by integrating DevOps principles into cloud environments, optimizing workflows, and fostering a culture of innovation. I\'m eager to connect with fellow professionals, exchange insights, and explore opportunities to collaborate, innovate, and push the boundaries of what\'s possible in the realm of DevOps and Cloud Engineering.

Experience

1. Network Operations Center Engineer

   LTIMindtree

   Present

   Provide 24-hour Network Health surveillance, alarm reporting, utilizing network monitoring and surveillance software. Responsible for Monitoring and dealing with Incidents, alerts, and events. Troubleshooting L1 issues, Server issues, Application issues. Provide day-to-day network monitoring and support, network troubleshooting, issue tracking and escalation. Open Incident tickets and log complaints for network device issues with vendors and coordinate to resolve within SLA. Escalate issues to other IT towers following standard escalation procedures. Respond to server, internet, node, UPS, and temperature-related alerts. Establish bridge calls for severe issues, create Incident Reports and Change Management Reports. Track all tools-based alerts and perform checklists. Monitor infrastructure and Applications using various dashboards. Manage high-severity incidents and outages, hosting bridge calls, and coordinating quick resolutions. Raise problem tickets, host investigation bridges, notify stakeholders and leadership, and manage SLAs. Coordinate teams to ensure uptime of infrastructure within service levels. Provide detailed reports including metrics, staffing projections, and root cause analysis. Prepare shift handover, daily/weekly call reports, and team meeting summaries. Review and reassign wrongly allocated tickets to ensure SLA compliance. Own major incidents end-to-end and deliver follow-up reporting. Produced playbooks and corrective action slides for recurring high-severity incidents. Provide additional support for global customer calls and perform system maintenance.

Education

• Lovely Professional University

  Bachelor of Technology

  2019 — 2023