Aakash Bangarwar

Business Analyst @CHEP

Cologne, DE

Drive process improvement initiatives across sales, customer experience, and contract management to increase operational efficiency.• Led an RPA automation project for SAP correction workflows, saving 10+ hours per day across business units.• Enhanced Salesforce for the Automotive sector by adding product-level visibility and improving opportunity tracking.• Streamlined contact management by cleaning legacy data and standardizing processes for better CRM usage.• Improved contract lifecycle processes to support compliance and reduce turnaround times.• Built and maintained Power BI dashboards for: o Customer Experience (NPS, CSAT, CES) to monitor feedback and develop actionable strategies. o Sales Funnel to analyze pipeline health, identify stagnation points, and provide win/loss insights.• Enhanced the sample management process to reduce delays and improve internal alignment.• Supported budgeting and forecasting through data validation, opportunity analysis, and funnel-based insights.