Aakash Amarnath
Business Development I Process Improvement | Engineering Design I Automobile Engineering I Ex- ALTAIR
- Role
- Associate Manager- Service Excellence at Sutherland
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Aakash Amarnath
I’m an analytical and dedicated professional with a Master’s in Engineering Design and a…
Experience
Associate Manager- Service Excellence
Mar 2025 — Present · Kochi, IN
Applied analytical techniques to assess and enhance business processes, improving efficiency and customer satisfaction, with a focus on insurance domain process mapping.• Evaluated AS-IS processes through process mapping, SOP and policy review, Excel-based data analysis, and gap identification.• Analyzed the full insurance claims lifecycle from FNOL to payout, identifying delays, inefficiencies, and standardization gaps.• Created a detailed AS-IS process map including workflows, decision points, exceptions, and ad-hoc requests for flexibility.• Delivered the process map as a strategic blueprint for process improvement, risk mitigation, and automation opportunities.
Education
Braeburn high school Nairobi
higher secondary school(X)(IGCSE,BRITISH CURRICULUM)
2014 — 2015
Hindustan University
Bachelor's degree, Automobile
2017 — 2021
Amrita Vishwa Vidyapeetham
Master of Technology - MTech, Engineering Design
Dawn International School
higher senior secondary school (XII)(IGCSE,A-LEVEL,EDEXCEL,UK)
2015 — 2017
Khaitan Public School
Primary and Middle School
2005 — 2014
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