Aakash
Specialist at HCLTech
- Role
- Specialist at HCLTech
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Aakash
5+ Years of Experience in IT. Skills: Microsoft 365, IT Asset Management, Technical…
Experience
Specialist
Jun 2024 — Present · Noida, IN
Managed requests and incidents raised on the ServiceNow portal by end users.• Provided technical support to International and VIP users regarding their IT issues to maintain SLA.• Installation, configuration and troubleshooting of applications in user’s laptop.• Install, configure, and troubleshoot software, operating systems, and tools in line with IT security standards• Provided technical support to end users for O365, including OneDrive troubleshooting, SharePoint site permissions via remote, chat and calls.• Delivered excellent customer service by providing clear and informative response to customer inquiries.• Document and track customer issues to ensure timely resolution.
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