Akanksha Khandelwal
- Role
- Lead, IT Service Management for Various Global Clients at Tata Consultancy Services
- Location
- Edison, NJ, US
- LinkedIn followers
- 500 followers
About Akanksha Khandelwal
Seasoned IT Service Management professional with over 18 years of progressive experience…
Experience
Lead, IT Service Management for Various Global Clients
Jul 2013 — Present
Client Relationship Management • IT service management o Own IT service management process execution in alignment to ITIL standards and client requirements o Recommend improvements and increase process maturity of ITIL processes • Manage day to day datacenter operations Achievements • As a process lead, driven improvement ideas across client and TCS service delivery teams • Considered as an individual to bridge business contextual requirements to IT infrastructure needs and vice versa • Appreciated for ability to communicate the issues and problems effectively to clients leadership team • Gained trust and comfort of TCS and client leadership team to manage bigger responsibility within short period of time • Recommended and led implementation of several service improvement initiatives to improve overall TCS service delivery perception and clients IT capability towards its business
Skills
- Data Center
- Sdlc
- Service-Level Agreements (Sla)
- Transition Management
- Service Management
- IT Operations
- Itil V3 Foundations Certified
- IT Strategy
- Service Desk
- Vendor Management
- IT Service Management
- Problem Management
- Software Project Management
- Incident Management
- Release Management
- Solution Architecture
- Operations Management
- Pmp
- Itil Certified
- Itil
- Sla
- Requirements Analysis
- Team Management
- Service Delivery
- Pre-Sales
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