Aakanksha Priya
System Engineer @Tata Consultancy Services
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WORK HISTORY
System Engineer @Tata Consultancy Services
Bengaluru, IN
Enhanced Linux system reliability, ensuring 24/7 availability, and reduced critical incident response time by 40% through effective troubleshooting and system monitoring.• Led server health monitoring initiatives, reducing downtime by 30% and improving customer satisfaction by proactively addressing system upgrade challenges.• Played a crucial role in the certificate renewal process for production VMs, reinforcing system security and integrity.• Automated CI/CD pipelines with Jenkins, reducing deployment times by 30% and integrating automated testing to ensure code quality.• Demonstrated expertise in SQL for application debugging and database management, optimizing database
EDUCATION
C.V.Raman College of Engineering
B.tech
Students Careers
Intermediate
ABOUT AAKANKSHA PRIYA
Production Support Engineer (L2) with 4.5 years of experience supporting customer-facing production systems with strong ownership of incident management (P1/P2), monitoring, troubleshooting, RCA and stakeholder communication.I have hands-on exposure to DevOps practices and tools including Linux, Jenkins CI/CD, Git/GitHub, AWS IAM, and foundational knowledge of Docker, Kubernetes and Ansible.Currently transitioning into DevOps / Cloud roles and actively looking for opportunities where I can contribute to system stability, automation, CI/CD support, and infrastructure troubleshooting in a fast-paced product environment.Core strengths: Production debugging, SQL validations, release support, monitoring/alerts, RCA documentation, client communication.
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