Ash Devgan
CX - Making RFP wins easy peasy | Driving success and retention | Ex-Sprinto | Musician
- Role
- Manager, Customer Success at ContraVault AI
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ash Devgan
As Manager of Customer Success at ContraVault AI, I have established a comprehensive Customer Success framework encompassing onboarding, adoption, renewals, expansion, and advocacy. Collaborating with cross-functional teams, I ensure seamless post-sales experiences for mid-market and enterprise clients, translating complex AI and compliance workflows into actionable outcomes. My academic foundation in technology, coupled with certifications like ISO/IEC 27001:2022 Lead Auditor strengthens my ability to lead initiatives in compliance and customer engagement. I remain committed to driving retention, fostering partnerships, and aligning business goals with customer success metrics.
Experience
Manager, Customer Success
Dec 2025 — Present · Bengaluru, IN
Established the complete Customer Success framework including onboarding, adoption, renewals, expansion, and advocacy.> Acted as the primary post-sales owner, bridging Sales, Product, Engineering, and Compliance to ensure seamless customer experiences.> Led customer onboarding and implementation for mid-market and enterprise customers, translating complex AI and compliance workflows into clear, actionable outcomes.> Designed and implemented customer health monitoring, success metrics, and risk-management processes to drive retention and proactive engagement.> Partnered closely with Sales on handovers, renewals, and upsell opportunities by aligning customer outcomes with business goals.> Gathered structured customer feedback and worked with Product to influence roadmap decisions and feature prioritization.> Created playbooks, SOPs, and internal documentation to scale customer success operations efficiently.> Served as a trusted advisor to customers, helping them realize measurable value from ContraVault’s AI-driven RFP analysis solution.
Education
Chandigarh Group of Colleges, Landran, Punjab
Bachelor of Technology - BTech
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