Aakanksha Devgan
CX @Sprinto | B2B SaaS | Cybersecurity | Ex-Whatfix | Musician 🎶
- Role
- Customer Success Manager at Sprinto
- Location
- Ambala, IN
- LinkedIn followers
- 500 followers
About Aakanksha Devgan
I am a Customer Success Manager at Sprinto, a B2B SaaS company that provides cybersecurity solutions for businesses. I have a BTech in Computer Software Engineering from Punjab Technical University, and a CompTIA Security+ certification from LinkedIn. I also have skills in customer relationship management, malware detection, and product integration. At Sprinto, I help customers achieve their security goals, protect their data, and prevent cyberattacks. I manage a portfolio of accounts worth $337.98K in revenue, conduct business reviews with executive sponsors, and provide feedback to the product team. I also host virtual meetings with clients, train them on the platform, and integrate payment systems. Previously, I worked at Whatfix, where I supported independent promotional product distributors in boosting their sales and profits. I am passionate about simplifying onboarding and usage of applications, and helping small and emerging businesses grow and succeed. I value collaboration, communication, and continuous learning, and I bring diverse perspectives and experiences to the team.
Experience
Customer Success Manager
Jan 2024 — Present · Bengaluru, IN
Served as a key point of contact for clients and internal stakeholders, providing expert guidance on all aspects ofcybersecurity risk management. Spearheaded efforts to achieve industry-standard certifications such as ISO 27001 or NIST Cybersecurity Frameworkcompliance. Conducted regular audits to identify vulnerabilities, resulting in timely remediation efforts and improved overallsecurity posture. Streamlined regulatory reporting processes, enhancing the accuracy and timeliness of submissions. Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction. Fostered a client-centric culture within the organization, instilling a shared commitment towards delivering top-notchservice.
Education
Chandigarh Group of Colleges, Landran, Punjab
Bachelor of Technology - BTech
2015 — 2019
Punjab Technical University
BTech - Bachelor of Technology
2015 — 2019
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