Ajaykumar A.

About Ajaykumar A.

Lead and manage the global Production Support team o Provide guidance, coaching, and mentoring to ensure the team\'s success.o Manage and lead hiring, training, and performance evaluationso Manage technical resources to effectively support customer issues• Oversee the operational aspects of the ONE Network\'s cloud-based NEO product\'s various production environments, ensuring high availability, performance and reliability, Incident Management, and Problem Managemento Categorize technical need for hot patches and ensure issues are addressed ASAP o Develop and implement best practices, processes, and procedures for production support activities, including incident management, problem resolution, and change management.o Monitor key performance indicators (KPIs) and metrics related to production support, analyze trends, and implement improvements to enhance customer satisfaction and service delivery.o Monitor and manage team of on-call resources working on a rotation o Use Jira, EazyBI, and Kibana tools to visualize data from application logs to draw analytics, application monitoring, and operational intelligence use caseso Use production support tools and technology like- Fiddler, Agent Ransack, AppDynamics, MobaXterm, SQL Developer, Eclipseo Own ONE’s Product Release processes and policy and how every Department supports process and is held accountableo Collaborate with cross-functional teams, manage critical incidents, troubleshoot complex technical issues, and drive continuous improvement initiatives. o Develop and improve processes, procedures, and automation to promote effectiveness and efficiency of support functions o Provide feedback and insights from production support activities to improve the product\'s functionality, usability, and stability.• Lead problem post-incident analysis and review of service impacts by identifying, defining, and managing key action items to avoid reoccurrence of production service impact at the root causeo Take actions and co-ordinate with all teams on 24x7x365 support for escalation and production down situations o Activate and lead the triage and incident response process for service outages and degradation o Make recommendations to improve support process efficiencies. o Well versed with Disaster recovery process, Recovery Time Objective (RTO) and Recovery Point Objective (RPO) • Demonstrated ability to achieve successful outcome in demanding situations and work with application teams, business units and various levels of management

Experience

1. Vice President of Production Support

   One Network Enterprises

   Sep 2022 — Present

Education

• Vishweswariah Technological University

  Bachelor of Engineering in Computer Science, Computer Science

  2003 — 2007

• The University of Texas at Dallas

  Master's degree, Computer Software Engineering

  2012 — 2014

Skills

• Testing
• Waterfall
• Test Planning
• Test Cases
• Sdlc
• Quality Assurance
• Css
• Requirements Analysis
• Agile Methodologies
• Regression Testing
• Hp Quality Center
• Software Project Management
• Scrum
• Html 5
• Manual Testing
• Istqb
• System Testing
• Hp Quicktest Professional (Qtp)
• Hp Qtp
• Scjp 5, Istqb
• Bpt
• Software Development Life Cycle (Sdlc)
• Qtp
• Quality Center