Aaiza Naveed
Customer Success Specialist @Bookjane
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WORK HISTORY
Customer Success Specialist @Bookjane
Toronto, ON, CA
Manage Client Relationships: Build and maintain long-term relationships with healthcare clients, ensuring ongoing satisfaction and success- Facilitate Onboarding and Training: Lead product demos and provide training to help new customers adopt platform features effectively- Optimize Performance: Collaborate with clients to understand their goals and offer tailored solutions that enhance platform usage and maximize ROI- Resolve Issues: Serve as the main point of contact for client inquiries, coordinating with support and product teams to address issues quickly- Drive Customer Retention: Identify expansion opportunities and proactively mitigate churn risks to maintain a high retention rate- Provide Data-Driven Insights: Analyze customer usage data to recommend new features and workflows that improve engagement- Collaborate Cross-Functionally: Work with Sales, Product, and Marketing teams to align customer needs with business goals.
EDUCATION
Lahore School of Economics
Bachelor's Degree, Business Administration
Lahore Grammar School
High School, A'levels
SKILLS
ABOUT AAIZA NAVEED
Talented Customer Support & Sales Manager proficient in team and operational leadership. Enthusiastic about offering expertise in resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities through customer focused approach. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.*Please note that between January 2021 and February 2022, I will be out of the office on maternity & parental leave.
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