Aagam Jain

About Aagam Jain

With 7.5+ years of diverse experience across growth strategy, category management, program management, and go-to-market strategy, I specialize in driving impactful business outcomes. My career journey spans building products and programs from 0 to 1, leading growth in startups like OYO, scaling early-stage ventures like Park+, and innovating within tech giants like Tata Digital.Currently, leading the customer retention charter at Tata Neu, I have spearheaded initiatives like the NeuPass loyalty program and the IPL Tata Neu Rewards League, contributing to significant customer engagement, acquisition, and retention improvements. My expertise in cross-functional leadership and data-driven decision-making enables me to deliver tangible results and scale sustainable growth strategies.An ISB graduate and IIT-BHU alum, I thrive on tackling complex challenges with a structured and collaborative approach. Outside of work, I am passionate about trekking, fitness, and planning immersive travel experiences.Key Expertise: Growth Strategy | Category Management | Program Management | Retention | P&L Ownership | Business DevelopmentLet’s Connect: a••••••••@pgp.isb.edu

Experience

1. Associate Director, Growth

   Tata Digital

   Jan 2024 — Present · Bengaluru, IN

   I lead the Customer Retention & Events charter at Tata Neu, focusing on driving loyalty, engagement, and platform growth.1. Customer Retention- Improved active customer base and cross-category activation- Enhanced revenue per spend with data-driven offers- Improved repeat purchases for fast-moving categories and drove first transactions from engaged users.2. Loyalty: Led the go-to-market strategy for the NeuPass loyalty program, improving contribution margin. Events lead: Spearheaded the Tata Neu Rewards League, boosting new customers and cross-category activations. Managed platform-wide sale events. Awarded the Fireball award for enterprise impact.

Education

• Indian Institute of Technology (Banaras Hindu University), Varanasi

  Bachelor of Technology (B.Tech.), Civil Engineering

  2013 — 2017

• Kendriya Vidyalaya no.1 Indore

  Senior Secondary School, Science

  2010 — 2012

• Indian School of Business

  Post Graduate Programme in Management, Strategy & Leadership and Marketing

  2021 — 2022

Skills

• Teamwork
• C
• Microsoft Office
• Ansys
• Proposal Writing
• Microsoft Excel
• Marketing
• Leadership
• Engineering
• Matlab
• Staad.pro
• Communication
• Public Relations
• Communication Skills
• C++
• Public Speaking
• Project Management
• Autocad Civil 3d
• Microsoft Word