Aaftab Ghori
MBA in HR | BBA in Marketing | Aspiring HR Professional | Passionate About People, Culture & Growth
- Role
- Trust and Safety Associate at 埃森哲
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Aaftab Ghori
I hold an MBA in Human Resources and a BBA in Marketing, and I’m passionate about the…
Experience
Trust and Safety Associate
Jul 2024 — Present · Hyderabad, IN
As a Trust and Safety Associate, I play a critical role in protecting the integrity of the platform by mitigating payment-related risks and ensuring a safe environment for all users. My core responsibilities include-Analyze and review transactions flagged for potential fraud or policy violations, taking proactive measures to minimize financial and reputational risks-Evaluate and process payment refunds in alignment with internal policies and compliance requirements, ensuring swift and accurate resolution for affected users-Handle high-priority issues and complex escalations with a focus on fast resolution and customer satisfaction, often coordinating with cross-functional teams-Contribute to ongoing enhancements in workflows and risk detection systems by identifying inefficiencies and recommending best practices-Training of new team members by sharing process knowledge, answering queries, and helping them integrate smoothly into the team.
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