Aaditya Singh
Customer Support Specialist | Skilled in Problem-Solving, CRM, & Proactive Sales | Driving Customer Satisfaction & Lead Qualification | Passionate about IT, Insurance, & Stock Market | Open to New Opportunities
- Role
- Senior Associate at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Aaditya Singh
At Concentrix, contributed to resolving customer inquiries and troubleshooting issues…
Experience
Senior Associate
Nov 2024 — Present · Gurugram, IN
Resolved customer inquiries and efficiently troubleshot issues via live chat, enhancing customer satisfaction. • Managed interactions using CRM systems, ensuring accurate documentation and follow-up. • Identified sales opportunities during customer interactions, successfully promoting product features and upgrades. • Qualified leads by assessing customer needs, contributing to a 15% increase in conversion rates.
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