Aaditya Gholve
L3 Senior Executive at Tata Communications || IP Provisioning (R&S) || CCNP ENCORE || CCNA || AZ-900 Certified
- Role
- Senior Customer Service Executive at Tata Communications
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Aaditya Gholve
Results-oriented Telecom and IT professional with 6+ years of experience at Tata Communications Ltd in telecom service delivery, service assurance, network provisioning, and business analysis. Skilled in NPI/NDI (New Product Introduction / New DeploymentIntroduction) project execution, IP networking, SD-WAN, MPLS, Internet Leased Line (ILL), and AWS Cloud. Proficient in requirement gathering, process design, business process mapping,workflow automation, user story creation (Agile/Scrum), stakeholder management, test case design, UAT, and root cause analysis. Strong expertise in process optimization, data-drivendecision-making, and cross-functional collaboration to enhance operational efficiency and customer satisfaction.
Experience
Senior Customer Service Executive
May 2025 — Present · Pune, IN
Skilled in configuring and maintaining core routing protocols including OSPF, BGP,MPLS, and LDP. Proficient in switching protocols such as STP, RSTP, VTP, HSRP, VRRP, andEtherChannel. Hands-on experience with Juniper, Cisco, and Alcatel-Lucent Service Routers(7750 SR-12), as well as DriveNets QCR routers for daily operational activities. Strong proficiency in configuring, troubleshooting, and resolving complex networkincidents Also utilizing advanced network monitoring tools for proactive issue management. Experienced in managing and supporting LAN/WAN operations, ensuring highnetwork availability, reliability, and performance optimization. Capable implementing security policies and firewall configurations to safeguardthe network against threats and vulnerabilities. Demonstrated ability to prioritize tasks, manage multiple projects, and meetdeadlines in fast-paced environments. Collaborates effectively with cross-functional teams to design, deploy, andoptimize network solutions aligned with organizational goals. Leverages CCNA-level expertise in managing routing protocols, VLANconfigurations, and IP subnetting efficiently. Maintains comprehensive network documentation covering configurations,topology changes, and incident resolutions to ensure accuracy and compliance. Experienced in executing downtime-related activities such as bandwidthupgrades/downgrades, link migrations, and device replacements with minimalservice impact. Proactively coordinate with multiple stakeholders to ensure on-time servicedelivery and fulfillment of customer commitments. And expertise restoration, outage management, and network reliability through effective solution design and end-to-end provisioning.
Education
Dy patil college of engineering, Akurdi, Pune
Bachelor's degree, Electronics & telecommunications
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