Aaditya e
Student at Indian Institute of Technology, Madras
- Role
- Generative Ai Engineer at Air India Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Aaditya e
AI Chatbot Developer | Conversational AI | NLP | Automation Specialist I…
Experience
Generative Ai Engineer
Nov 2024 — Present · Gurugram, IN
Designed, developed and deployed multiple internal workflows for the enterprise chatbot of Air India, which caters to the use majorly to the flying crew.Built conversational flows and intent/entity models to improve bot accuracy and user experience across key journeys.Integrated chatbots with internal systems and APIs to automate repetitive tasks and enable self-service for users.Collaborated with cross-functional teams such as Product ops and Engineering to gather requirements, iterate on bot behavior and ship production-ready solutions.Monitors bot perfomance using analytics and feedback, implementing continuous improvements to increase resolution rates and reduce handoff to human agents.
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