Aadeesh Vasalya Jain
Senior Technical Lead || PAYMENT GATEWAY || BFSI || CMS -Card management || SERVICE NOW|| JIRA ||L2 -L3 SUPPORT|| DYNATRACE ||LINUX || SQL|| WEBLOGIC || ITIL ||
- Role
- Senior Technical Lead at Wipro
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Aadeesh Vasalya Jain
Application Lead – Prepaid Cards Domain at State Bank of India, driving strategic…
Experience
Senior Technical Lead
Sep 2023 — Present · Navi Mumbai, IN
Conducting system study coordinating with team members for maintenance & support.•Core skills are SQL, Basics of PLSQL and LINUX •Expertise in Banking Domain.•Good Experience in Weblogic.•Understanding the Requirements and Functional Specifications of change request.•An effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational abilities.•Application Production support Monitoring & Trouble shooting.•Providing L1, L2,L3 Support for production issues reported by customer•Good experience in Application Production support•Responsible for handling of incidents within SLA, providing RCA (Root Cause Analysis)•Managing Outages and incident issues•Managing the technical issue•Working on deployment activity •Working on PRODUCTION Priority issues.•Representing the team in production change management meetings, outage calls Impact assessment meetings for production changes.•Escalating the issues to the development and higher-level support teams for further assistance if needed.•Extending post-implementation, application maintenance and technical support to the client.
Education
Rani Durgavati University
Bachelor's Degree
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