Aadarsh Yedmalwar
Escalation Specialist-Chief Operating Office at Wells Fargo | Expert in Customer Disputes and Escalation Prevention
- Role
- Escalation Specialist-chief Operating Office at Wells Fargo
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Aadarsh Yedmalwar
I\'ve spent the last four years doing one thing: figuring out what went wrong, why it went…
Experience
Escalation Specialist-chief Operating Office
Apr 2023 — Present · Hyderabad, IN
Working at Chief Operating Office, handling and resolving complex financial and legal gravience of the customer by using more than 20 in-house applications and sources.* Resolving and de-escalating the issue within* organisational guideline.* Working on US Banking Regulations (UDAAP, Regulation-E, and, AML)* Monitor and investigate suspicious transactions using fraud detection systems and manual reviews to identify potential fraudulent activity.* Conduct detailed investigations and provide timely resolutions on fraud cases to minimise financial losses.* Review and analyze chargeback claims submitted by customers.* Initiate and process chargebacks in accordance with card network regulations.* Investigate transaction details using banking systems and fraud monitoring tools.* Gather supporting documentation and evidence to represent the bank in disputes.* Collaborate with merchants and acquiring banks to resolve chargeback cases. and analyze chargeback claims submitted by customers.* Initiate and process chargebacks in accordance with card network regulations.* Investigate transaction details using banking systems and fraud monitoring tools.* Gather supporting documentation and evidence to represent the bank in disputes.* Collaborate with merchants and acquiring banks to resolve chargeback cases.
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