Abhishek Agrawal

About Abhishek Agrawal

Education gives every child equal opportunity. Entrepreneurship uplifts entire economies.I am an engineer turned educationist, now a founder.I joined corporate because I didn\'t want to join my family business.I taught 25 low-income kids and their families at Teach for India (not-for-profit) because I thought it was the best way to learn leadership. Understood the importance of education in society.I became an entrepreneur to create meaningful impact in people\'s lives.In 2021 (post-COVID), I realized that post-purchase experiences for customers are broken and non-profitable for brands. Legacy warranty systems create customer frustration and operational inefficiencies. Using AI, we\'re changing that narrative by making warranties transparent, efficient, and genuinely helpful.At Dyrect, we\'ve built the first comprehensive B2B2C warranty management platform that turns cost centers into competitive advantages. Our AI doesn\'t just process claims faster—it predicts problems, routes solutions intelligently, and transforms every warranty interaction into a moment of brand reinforcement.Care about your customers and are ready to turn warranties profitable? Let\'s connect at a•••••••@dyrect.coFun fact: We\'re helping brands reduce warranty processing time by 60% while boosting customer satisfaction by 40%.

Experience

1. Co-founder & CEO

   Dyrect - Ai Warranty Software

   Sep 2022 — Present · Pune, IN

   Founded Dyrect in 2022 with a vision to transform how brands connect with customers post-purchase. What started as a simple product registration platform in 2022 has evolved into the world\'s most advanced AI-powered warranty management infrastructure by 2024. Through strategic pivots and relentless innovation, I\'ve scaled the company to serve 150+ brands across the US, Canada, UK, Singapore, India, and beyond. The journey from basic registration to comprehensive AI-driven warranty automation reflects our commitment to solving real customer problems while helping brands turn cost centers into competitive advantages.My Key Responsibilities- Product Vision & Roadmap - Lead strategic evolution from registration platform to AI-powered warranty infrastructure, defining features that reduce processing time by 60% and operational costs by 35%- Global Expansion & Business Partnerships - Drive international growth across multiple markets through strategic partnerships and localized market entry strategies- Team Leadership & Organizational Agility - Ensure clarity and agility across all teams while scaling rapidly, enabling effective execution in product development, customer success, and international operations- AI Innovation & Technology Strategy - Oversee development of predictive analytics, intelligent claim processing, and automated customer experiences that define the future of warranty management

Education

• Vellore Institute of Technology

  Bachelor of Technology (B.Tech.), Computer Science

  2007 — 2011

Skills

• Start-Ups
• Java
• C++
• Business Analysis
• Sql
• Asp.net
• Oracle
• Pl/Sql
• Data Structures
• Jsp
• C
• Javascript
• Html
• Mysql
• Business Strategy