Aabhas Gugnani

About Aabhas Gugnani

At ADP, my leadership role entails steering a dynamic team and serving as a key escalation point for an extensive client portfolio. Our collective efforts have amplified productivity and strengthened client relationships, thanks to a robust performance management system and our focus on process optimization.With a PGPM from the Great Lakes Institute of Management and a solid background in technology, my competencies in customer success and project management are continuously shaping a more efficient, client-centric approach at ADP. Our team\'s drive for innovation has successfully automated numerous payroll processes, boosting efficiency significantly.

Experience

1. Assistant Operations Manager

   ADP

   Jun 2023 — Present · Pune, IN

   Led and coached a team of 20 payroll co-ordinators and specialists, boosting team productivity by 15% through targeted coaching and implementing a new performance management system.• Acting as the primary escalation contact for 1500+ clients worth $CAD 70M, fostering strong relationships and managing interactions with other ADP Canada departments, including implementation and sales.• Conducted weekly team meetings focused on problem-solving and process improvement, resulting in a 20% reduction in errors and increased collaboration among team members.Project Management• Managed 3 projects to make process improvements, resulting in a 15% increase in efficiency.• Automated 40% of manual payroll tasks, resulting in a 20% reduction in processing time.• Reduced payroll errors by 50% by implementing a new quality control process. Client Advocacy & Service Delivery• Achieved highest ever relationship NPS of 80.• Have a track record of resolving 100% of client payroll issues within 24 hours.• Reduced client payroll inquiries by 25% by implementing a proactive client outreach program. Client Transition Management• Ensured positive onboarding experiences for new clients by collaborating with cross-functional teams, facilitating smooth transitions, and guaranteeing clients\' needs were met seamlessly during the implementation phase. Associate Development & Performance Enhancement• Actively addressing skill gaps within the team, fostering growth and high performance.• Cultivating a culture of continuous improvement with constructive feedback to associates.• Generated interactive dashboards, monthly KPI scorecards and weekly metric reports using Excel and Power BI.

Education

• Great Lakes Institute of Management

  PGPM

  2022 — 2023

• Apeejay School

  Senior School

  2013 — 2014

• The NorthCap University

  Bachelor of Technology

  2014 — 2018