Maulik Patel

Customer Advisor @HGS

Regina, SK, CA

Client: Rogers together with Shaw• Communicate with customers through inbound calls who have questions about the productsand services offered. This will include multiple lines, Wireless, Cable, Internet and Home phone.• Identify customer needs through active listening to answer questions and assist withtroubleshooting or making product recommendations based on the customer\'s needs.• Take payment, explain charges and help customers navigate self-serve• Take a consultative approach with customers who are experiencing problems with theirservice by owning the issue and resolution• Use multiple computer systems to research products, services, common problems, andsolutions offered ·• Document customer needs, interactions and outcomes in the appropriatetool or system ·• Creating a “WOW” factor in every interaction through exceptionalcommunication skills, taking ownership of the interaction and speed of service• Regular 1:1 coaching session with supervisor to ensure regularly meeting keyperformance indicators

B&B Institute of Technology, V.V.Nagar

Diploma of Education

BITS Edu Campus: BABARIA INSTITUTE

BE - Bachelor of Engineering