Saro A
Certified AI Marketer | Ecommerce SEO | Copywriting | CRO Analysis | WebAudit | AB testing | Email Marketing | PPC | Growth Marketing
- Role
- Customer Success Manager at Circeus
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Saro A
Retention & CRM Manager with 7+ years driving lead generation, performance marketing,…
Experience
Customer Success Manager
Apr 2023 — Present · London, GB
Managed and escalated high-value user accounts, identifying churn risks and triggering upsells engagement, directly supporting lifecycle and retention marketing strategies- Led user onboarding and product walkthroughs for Shopify-integrated apps, boosting product activation by 25% and aligning support with customer journey marketing goals- Boosted positive brand perception by encouraging satisfied users to leave 5-star reviews on the Shopify App Store, increasing review volume and enhancing app visibility and trust- Promoted Tech Stack Overview sessions and annual membership sign-ups, driving customer acquisition and boosting engagement through targeted outreach- Collaborated cross-functionally with sales and product teams to improve user experience and drive loyalty- Resolved over 150 support tickets via Freshdesk, maintaining a first-response time under 5 minutes and reducing the average resolution time to less than 5 hours- Provided real-time assistance to 10–15 customers daily, achieving a customer satisfaction rate of over 80% through prompt and empathetic communication.
Education
Velammal Matric. Hr. Sec. School, Sivagangai
High School, Bio Maths
Government College of Engineering, Bodinayakanur
B.E, Electrical, Electronics and Communications Engineering
2012 — 2016
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