A Sara

About A Sara

Overall 8+ years of experience in IT as a ServiceNow Admin/Developer/Solution Architect…

Experience

1. Servicenow Admin Developer

   Wells Fargo

   Mar 2022 — Present · Charlotte, NC, US

   As ServiceNow Administration Managed and maintained ServiceNow instances, ensuring optimal performance and availability.• Configured and managed users, groups, roles, and access controls to ensure secure and efficient platform usage.• Designed and managed Service Catalog items, workflows, and approval processes to streamline service requests.• Implemented and optimized ITIL processes, including Incident, Problem, and Change Management within ServiceNow.• Planned and executed platform upgrades, ensuring minimal disruption and compliance with best practices.• Developed custom applications on the ServiceNow platform using JavaScript, Glide, and ServiceNow Studio.• Created and optimized workflows using Flow Designer and Business Rules to automate business processes.• Customized ServiceNow interfaces using UI Policies, UI Actions, and Service Portal to enhance user experience.• Integrated ServiceNow with external systems using REST/SOAP APIs, MID Server, and IntegrationHub.• Developed and maintained custom scripts (e.g, Script Includes, Client Scripts) to extend platform functionality.• Designed scalable and efficient ServiceNow architecture tailored to business needs and best practices.• Architected and implemented complex integrations with third-party systems to ensure seamless data flow and automation.• Ensured the architecture adheres to security policies and regulatory compliance, implementing encryption, access controls, and auditing.• Developed robust data models to support custom applications and ensure data integrity across the platform.• Identified and addressed performance bottlenecks, optimizing the ServiceNow platform for large-scale enterprise use.• Worked on ServiceNow Administration, Development, and Solution Architecture experience• Developed and customized reports, dashboards, and visualizations to provide real-time insights into key performance indicators and business metrics.