Shahriar Zaman
Scrum Master @Freedom Mobile
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WORK HISTORY
Scrum Master @Freedom Mobile
Toronto, ON, CA
Led multiple Agile teams responsible for delivering enhancements and new features in BSS platforms, including CRM, order management, billing, and revenue assurance systems and Product Catalogue• Facilitated all SAFe ceremonies (PI Planning, Daily Stand-ups, Iteration Reviews, System Demos, and Inspect & Adapt) across multiple Agile Release Trains (ARTs).• Collaborated with Product Owners, Solution Architects, and Business Analysts to ensure backlog alignment with business priorities such as real-time charging, customer onboarding, and billing accuracy.• Removed blockers and streamlined cross-functional collaboration between development, QA, DevOps, and integration teams.• Monitored team performance using Jira and Confluence, and drove continuous improvement through retrospectives and agile metrics (velocity, predictability, flow time).Tools & Frameworks:Jira, Confluence, SAFe, Miro, Scrum, Kanban, PI Planning
EDUCATION
Islamic University of Technology
Engineer's Degree, Computer Science & Information Technology
University of Toronto - Rotman School of Management
Business Edge, Change Management
University of Dhaka
Master of Business Administration (MBA), Marketing
ABOUT SHAHRIAR ZAMAN
Confident, proactive, and enthusiastic professional with experience in successfully delivering a variety of projects. I have demonstrated outstanding results whilst under pressure in high demand environments. I have done this through excellent communication, fast and agile approaches to unexpected situations and effective stakeholder management. My other interests and work experience have given me an analytical yet creative eye, causing me to challenge the norm and bring a touch of vibrancy to everything I do.
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