Aditi Bhattacharya

About Aditi Bhattacharya

I\'m a Senior Product Manager with 12+ years building CX technology and AI-powered platforms for consumer-facing businesses. I specialize in the intersection of conversational AI, customer experience automation, and IoT product ecosystems.I lead the 0→1 build of a consumer mobile app integrating IoT device management, AI-powered support, self-service, and AMC commerce. Prior to this, I built the CX technology function from scratch at Candere (a Kalyan Jewellers company), deploying NLU-based chatbots, HITL workflows, and omnichannel support platforms.I\'m now seeking senior product roles globally — particularly in CX SaaS, AI/conversational platforms, or consumer tech — where I can bring deep domain expertise and a builder\'s mindset to international teams.

Experience

1. Digital Platform Manager

   Crompton Greaves Consumer Electricals Limited

   Jun 2023 — Present · Mumbai, IN

   I drive the strategic implementation of cutting-edge digital solutions to enhance sales, customer experience, customer service, and marketing efficiency. By leveraging technology, automation, and data-driven insights, I optimize processes that improve customer engagement, satisfaction, and business performance.

Education

• Mount Carmel College,Bangalore`12

  PGDBA, Business Administration and Management, General

  2011 — 2012

• Mount Carmel College, Bangalore

  Bachelor of Science (BSc), Life sciences

  2007 — 2011

Skills

• Management
• Operations Management
• Html Emails
• Business Development
• Digital Marketing
• Email Strategy
• Warehouse Operations
• Business Alliances
• Warehousing
• Microsoft Excel
• Negotiation
• International Trade
• Air Freight
• Affiliate Networks
• Email Newsletter Design
• Import
• Customer Relationship Management (Crm)
• Shipping
• Microsoft Office
• Freight Forwarding
• Transportation
• Customs Regulations
• Email Management
• Mass Email Marketing
• Affiliate Marketing
• Import/Export Operations
• International Logistics
• Crm
• Freight
• Team Management
• Logistics Management
• Email Marketing
• Customer Service
• Logistics
• Email Campaigning
• New Business Development
• Affiliate Management
• Transportation Management
• Export