A. Kumar

About A. Kumar

IPR Professional with more than 16 years of qualitative hands-on experience in the field of IPR, Process Management and Client Servicing and supervising and reviewing documents. Resourceful at maintaining business relationships with clients to achieve quality product and service norms by resolving their services-related critical issues. Provide client support, answer questions via email, phone and deliver an exceptional client experience. Expertise in handling teams for Business Process Services and well acquainted with US, EP, PCT & Indian IP Laws and oversee client intake, data entry, and uploads into CRM and case management software. Maintain entity management database to ensure timely renewals and filings. Communicate directly with the management team on case progress and other feedback.

Experience

1. Sr Manager

   Lakshmikumaran and Sridharan attorneys

   Aug 2017 — Present · New Delhi, IN

   Overseeing paralegal support staff, administrative assistants and docketing specialists. • Quality control and direct, hands-on supervision connected with filing and prosecuting patent applications until grant and post-grant maintenance of issued patents are key responsibilities. • P&L management and Service Delivery for Paralegal Support Functions in respect of multiple customers. • Performing application filing/prosecution activities including docketing, post-filing documents, request for examination, amendments, assignments, drafting, general correspondence, etc. • First-hand knowledge of prosecution at the USPTO, European Patent Office, PCT (WIPO) and national IP offices. • Delivering a world class service experience to existing and new Customers, Re-engineering processes to achieve world class quality, Leading & implementing new technology tools leading to enhanced service quality, efficiency and productivity metrics, 100% compliance to all internal processes business continuity, information security, ISO & internal/external audits. • Working closely with Legal Services and Finance Team to develop and maintain a cost-effective IP portfolio.

Education

• IILM University, Greater Noida

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

• INTELLECTUAL PROPERTY OFFICE

  PATENT AGENT CERTIFICATION, PATENT LAWS

• CCS (Chaudhary Charan Singh)University

  Bachelor of Laws - LLB, Banking, Corporate, Finance, and Securities Law

• Central Board of Secondary Education

  10+2, Science