Alex Hwang
Senior Program Strategy Manager @ Salesforce
- Role
- Agentforce Fde, Program Strategy Senior Manager at Salesforce
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Alex Hwang
At Salesforce, my focus as an AI Program Manager revolves around enhancing customer experiences through the strategic implementation of artificial intelligence solutions. Recently, I supported the launch of Agentforce on the Salesforce Help site–becoming a Customer Zero success story for Agentforce in significantly increased resolution rates, showcasing the potential of AI to transform customer service efficiency.
Experience
Agentforce Fde, Program Strategy Senior Manager
Apr 2025 — Present · New York, NY, US
Education
University of California, Riverside
Design Thinking Executive Program
Emory University - Goizueta Business School
Bachelor of Business Administration (BBA), Strategy and Management Consulting
Eastside High School
High School Diploma
Skills
- Data Analysis
- English
- HR Strategy
- Project Management
- Research
- Microsoft Office
- Google Analytics
- Microsoft Word
- Human Resources
- Customer Service
- Management
- Organizational Design
- Windows
- Marketing
- Google Adwords
- Strategic Communications
- Change Management
- Powerpoint
- Microsoft Excel
- Role Mapping
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