Alessandro Grieco
Senior Customer Experience Specialist @Reale Mutua Assicurazioni
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WORK HISTORY
Senior Customer Experience Specialist @Reale Mutua Assicurazioni
Torino, IT
Nella Direzione Commerciale e Brand di Gruppo mi occupo di:• Gestione e sviluppo di Medallia, piattaforma di Customer Experience Management• Project Manager delle journey digitali, salute e agenziali - Sviluppo nuove feature, e monitoraggio esperienza su siti web e app mobile - Piano di comunicazione su prodotti salute e miglioramento journey - Ottimizzazione in fasi cardine come l’acquisto, il rinnovo e la gestione prodotto• Data analysis dei feedback di Customer Satisfaction, Experience ed Engagement• Owner della campagna di Change Management in ambito Customer Centricity
EDUCATION
Università degli Studi di Napoli 'Federico II'
Bachelor Degree
ITIS Francesco Giordani
Diploma in IT technical expert
Università degli Studi di Napoli 'Federico II'
Second Cycle Degree Course
ABOUT ALESSANDRO GRIECO
My goal is simple but ambitious: to put the customer at the center of every business decision, using the most innovative tools to ensure that services and products not only meet, but exceed customer expectations and desires.🧰 My career has been an ongoing evolution across multiple disciplines, including statistics, data analysis, social research, marketing, communications, customer experience, and change management. This mix of skills has equipped me with a modern, cutting-edge vision, allowing me to approach each challenge with creativity and pragmatism- Building a Customer Centricity program ‣ Identifying key stakeholders ‣ Structuring engagement and relational plans for each stakeholder ‣ Principles and KPIs/OKRs to aspire to- Defining the most relevant customer journeys ‣ Installing touchpoints related to each journey to initiate VOC ‣ Operational linkage to make feedback actionable and foster outerloop ‣ Financial linkage to uncover areas of economic inefficiency or profitability- Change management to keep customer focus high ‣ Conveying the importance of continous improvement ‣ Engaging training
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