Abhishek Dubey

About Abhishek Dubey

I\'m a Technical Product Manager with over 6 years of experience in creating innovative products and practical technical solutions. At Kaplan North America, I lead projects that develop and improve virtual agents using Generative AI tools like Retrieval-Augmented Generation (RAG) and Dialogflow CX. My work has helped answer over 1M+ student questions, achieving a 4.8/5 satisfaction score. I also integrated \"YouCanBook.me,\" making it easier for students to book appointments and increasing career support sessions.I focus on making financial transactions smoother with dynamic microapp solutions and efficient payment systems. I’m skilled at making decisions based on data and have built dashboards in Looker Studio and Power BI that save time and provide valuable insights.At Quantiphi Inc, I updated old IVR systems with modern Conversational AI and RAG technology, improving call handling and saving time. I also developed dashboards and created proof of concepts (POCs) that helped grow the business and advance technology.Key Skills:Generative AI: RAG, Dialogflow CX, ChatGPT, AWS Lex, CCAIData Visualization: Looker Studio, Power BI, SQL, BigQueryIntegration Services: Salesforce CRM, Twilio, Webhook, REST APIsCloud Platforms: Google Cloud, AWS, Genesys CloudProduct Management: Roadmaps, Backlog Management, A/B Testing, Business Cases, Project Planning, Scope Documents, Feature Prioritization, Release PlanningAgile Methodologies: Scrum, Kanban, Sprint Planning, Agile CeremoniesStakeholder Management: Cross-functional Collaboration, Client Relationships, Requirements Gathering, User Story MappingI enjoy working with teams to deliver solutions that help businesses succeed. Whether it\'s launching new products, leading technical workshops, or improving customer experiences, I focus on using the latest technology to get great results.Let’s connect via email at a••••••••@gmail.com to discuss how we can use Generative AI to drive innovation and improve customer interactions.#ccai #genai #RAG

Experience

1. Senior Associate Product Manager(AVP)

   JPMorganChase

   Feb 2025 — Present · Bengaluru, IN

Education

• MCT's Rajiv Gandhi Institute Of Technology

  Bachelor of Technology, Information Technology

  2015 — 2019

• University of Mumbai

  Bachelor of Engineering - BE, Information Technology