A. Colin Flood
Customer Service Representative @H&R Block
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WORK HISTORY
Customer Service Representative @H&R Block
tax professional
EDUCATION
Hamline University
Urban Studies, BA
St. Paul Open School
High School, Economics, pre-law
Florida Atlantic University
Political Communications courses, Master of Communications
CCNA at HCC, Riverview
CCNA, Certified Cisco Network Administration
TWBAonline Internet Marketing
Social media
PC Professor
MS SQL Administration, MCDBA
ABOUT A. COLIN FLOOD
Retired - Fifteen years of marketing & documentation contracts! • Organizer for of THREE Sailing and Sarasota Audiophile groups at Meetup.com • News stories for Pinellas Reader.com • Stereo and music reviews for EnjoyTheMusic.com a & Positive Feedback Online (PT) • Web site for mental health counselor • Press releases for Acoustiblok • New business rules and policies templates for ProCare Transportation • Web site created for Pasco Massage is number one on Google! • Interviewed for Tampa Tribune: • Wrote article local STC chapter: http://stc-suncoast.org/2009/05/01/bachman-honored/ • Won five stars from independent SC Magazine review of Ceelox ID and Ceelox Vault Help files • Wrote hit producing press releases • Judge Technical Writer entries for Society of Technical Communicators • Learned Visual Basic and C#.Net to convert old RoboHelp files into Document X and HelpStudio files • Documented twice as many business policies and procedures at HSBC Mortgages Services • Drew 10G video feed backbone for Cisco audit at BrightHouse • Linked Excel for master reports at HSBC • Reduced mailing costs by 2/3 at Infinity Trading • Increased closing ratio on leads by 50% at Infinity Trading Writing & Research (10 Years) Free-lance Writer Ponds USA, Freshwater And Marine Aquarium, Marine Fish Monthly, Lake Worth & Wellington Forum, Kayak.com, Focus/Omega Air, EnjoyTheMusic.com,(19••••08) Financial & Technical Writing: Technical Writer (Help file developer, Ceelox (2008 -) HSBC Mortgage Services (2006) Brighthouse Networks (2006) Pegasus Imaging (20••••06)(Help file developer) Vavrus Ranch/TaxAbuseNews.com (2004) Government Contract Services (2003) 17 years Management & Sales Experience Specialties: MS Word Expert, MCBDA, Visual Studio.Net, FrameMaker, FrontPage, DreamWeaver, PageMaker, RoboHelp
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