A. Benjamin

Business Process Analyst @Questrade Financial Group

CA

Key Roles & Responsibilities:• Process Analysis:• Conducted thorough analysis of existing business processes within different departments (e.g, loan origination, customer onboarding, account management).• Identified bottlenecks, inefficiencies, and areas for improvement in current processes.• Documented processes using requirement templates, process maps, flowcharts, process flows, and data mapping diagrams.• Gathered data and metrics to measure process performance and identify areas for optimization.• Process Improvement:• Developed and implemented process improvement initiatives to enhance efficiency, reduce costs, and improve customer satisfaction.• Utilized process improvement methodologies such as Lean, Six Sigma, or Agile to drive positive change.• Prioritized, controlled, and managed requirements and requirements communication with the project team.• Collaborated with stakeholders across different departments to ensure buy-in for process changes and updates to documentation content.• Assisted in the implementation and integration of new technologies, including providing training and support to end-users.• Documentation and Training:• Created and maintained comprehensive process documentation, including process maps, procedures, and training materials.• Created and maintained a version control methodology.• Delivered training to employees on new or updated processes and systems.• Project Management:• Managed small to medium-sized process improvement projects, including defining scope, timelines, and resources.• Tracked project progress, identifying risks, and communicating updates to stakeholders.

University of Toronto

Honors Bachelor Science

University of California, Los Angeles

Postgraduate Degree